Returns & Refunds

60 Day Return Policy

At Tomari Sleep, we want you to feel confident when placing your order.

You may request a return within 60 days of receiving your order.

To be eligible for a return, your item must be:

• Unused
• In its original condition
• In its original sealed packaging
• Accompanied by proof of purchase

Return Shipping

If you decide to return an eligible item, return shipping costs are your responsibility.

If your order arrives damaged, defective or incorrect, please contact us and we will work with you to resolve the issue.

Before returning an item, please contact us at info@tomarisleep.com. We will provide you with the appropriate return instructions.

Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your Nightrest™ arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible at info@tomarisleep.com.

Please include your order number and, where possible, photos of the issue so our customer care team can assist you quickly.

Hygiene Products

Nightrest™ is designed for use inside the mouth and is therefore considered a personal hygiene product.

For health and hygiene reasons, we cannot accept returns once the hygiene seal has been opened or broken.

If your Nightrest™ remains unused, unopened and the hygiene seal is fully intact, it may be returned within our 60 day return period.

This does not affect claims relating to products that arrive damaged, defective or incorrect.

Non Returnable Items

Certain products cannot be returned for health, safety or other reasons. These may include:

• Personal hygiene products where the hygiene seal has been opened or broken
• Personalized or custom made products
• Gift cards
• Items specifically identified as non returnable at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

If your item is eligible for return, you can return it and place a new order for the product you would prefer.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time to process the refund and make the funds available in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@tomarisleep.com.

Questions About Returns?

If you have any questions about a return or refund, please contact our customer care team at info@tomarisleep.com.

We aim to respond to all inquiries within 24 hours.