Refund policy
Returns Policy
30-Day Return Policy
At Nightrest™, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- In its original sealed packaging
- Accompanied by proof of purchase
Return Costs
If you choose to return your order under your right to cancel, the cost of returning the item is your responsibility.
If your item arrives damaged, faulty or you receive the wrong product, we will cover the return shipping costs.
Once your return request has been approved, we'll provide instructions on how and where to send your package. In some cases, we may provide a return shipping label. Where return shipping costs are the customer's responsibility, these may be deducted from your refund.
To start a return, please contact us at:
info@tomarisleep.com
Returns sent without prior authorisation cannot be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, faulty or you receive the wrong product, contact us as soon as possible so we can resolve the issue quickly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personalised or custom-made products
- Personal care and hygiene products where the hygiene seal has been broken
- Hazardous materials, flammable liquids or gases
- Gift cards
Hygiene Products
Nightrest™ is an anti-snore mouthpiece intended for use inside the mouth and is therefore classified as a hygiene product.
For health protection and hygiene reasons, we cannot accept returns once the hygiene seal has been opened or broken.
If the product remains unopened and the hygiene seal is fully intact, it may be returned within our 30-day return period.
Exchanges
The quickest way to receive a replacement is to return your original item (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
info@tomarisleep.com